Smart Concept Management

SMART

Digital Payment Systems (PayPal, instant bank transfer, NFC)

Wearables like smartwatches and smartphones also use NFC technology and can be easily held up to the reader for contactless payment. If you don’t yet have an NFC reader, you can now purchase one cheaply. However, not all devices are currently equipped to work with conventional NFC devices. Some systems work only with PayPal. As a hotelier, you are on the safe side if you acquire an NFC reader.

Benefits / Advantages:

• Real-time payment

• Easy to use

• Attractive when integrated with an app (guests can use room service via the app and pay directly)

• Automatic billing simplifies accounting, no need for cash counting

• International customers save transaction fees abroad

• No change is needed, and no risk of receiving counterfeit money

• Material savings (paper, folders, printers, copiers)

• "Plug and play" solutions available for existing systems

• No long queues at the reception during check-out

• No need for invoice amendments

Effort:

• Low time investment

• Financial investment

Digital booking systems

The most popular booking method is via the Internet. The service not only offers guests an easy way to find accommodation but also a quick and transparent way for you to book. The advantages of a digital system include an always up-to-date occupancy plan, which reduces the risk of overbooking, as well as planning security through automated processes and access from any location.

Advantages / Benefits:

• Increase reach through increased visibility on the internet

• Promote direct bookings on your own website – no dependence on online travel agencies

• Planning security through automated processes

• Location independence through cloud-based solution

• Lower risk of overbooking through automatic channel management of the software solutions

• Simple integration on your website

Expense:

• Low time expenditure

• Low financial outlay

Digital accounting processes

Financial accounting, controlling, and payroll accounting can be made easier with digital software with a direct DATEV interface. Identify your savings potential with the help of transparent software. This allows you to organize your accounting quickly and clearly, and payroll accounting runs on time and correctly.

Advantages / Benefits:

• Time savings

• Control and clarity through transparency

• High level of security through the latest security technologies (retention obligation/legal regulations)

• Data transport to the tax advisor via the cloud, without costs or postage

• Simplification of tax returns (software with standardized DATEV interface)

• Material savings (printer, scanner, paper, folders)

Expense:

• Low time expenditure (e.g. receipts can also be scanned with a smartphone)

• Negligible financial expenditure

SMART plus

Digital payment systems (wearables and smartphones)

Wearables such as smartwatches and smartphones also use NFC technology and can simply be held up to the reader for contactless payments. If you don't already have an NFC reader, you can now buy one for a little money. Not all devices are currently equipped to work with conventional NFC devices. Some of the systems only work with PayPal. However, as a hotelier, you are on the safe side if you purchase an NFC reader.

Digitalization of internal processes (personnel management – ​​app shift plan, work plan, housekeeping)

Whether it's room booking, personnel management and recruitment, housekeeping, accident insurance, inventory management, customer satisfaction, finances, or statistics - a cloud-based overall system structures your hotel management and gives you more time for personal contact with guests and employees. Offer your customers an individually tailored holiday experience and keep an overview at the same time. The duty roster, logbook, and channel management do it all automatically.

Advantages / Benefits:

• Accounting – billing accuracy – linked to booking and check-in/out

• Cost savings for IT costs through cloud solution

• Guest data analysis is possible through open and cloud-based systems

• Mobile, flexible working enabled through seamless planning

• Duty schedules and changes: simple and fast staff recruitment or quick replacement in the event of an employee being absent through direct reporting, uncomplicated exchange of shift schedules and sick notes

• Employees can be reached regardless of location

• Retain skilled workers in the company through attractive training in the area of ​​digitization

• Integration of guest services improved employee-guest communication

Effort:

• Low time expenditure, familiarization with the system

Digitalization of internal processes (human resources management – ​​e-recruitment)

To reach young employees, you should use modern personnel recruitment methods. Job search websites have made digitization in personnel recruitment inevitable. If you do not offer a digital application option, you may lose highly qualified young specialists to more modern competitors. Classic e-recruitment channels are social networks, in addition to Facebook, Twitter, Instagram, especially XING or LinkedIn, career pages and online job portals such as Monster, Horizon Jobs or StepStone ..., career blogs, or even an app. According to a "Recruiting Trend" study by the University of Bamberg, the Center of Human Resources Information Systems, and Monster Worldwide Deutschland GmbH, clear developments have become apparent in recent years. E-recruiting and the special form of mobile recruiting in particular are said to be growing.

Digital self-check-in/out (app, online with safe or QR code)

Whether you are a business traveler or on holiday, arriving at the hotel should be as smooth and relaxed as possible. The first impression your guest gets of your hotel should not be the queue at the reception desk when checking in. The digital world offers you a variety of options for checking your guests in. A machine, a smartphone with a barcode, or something similar can take care of the check-in, while you can personally take care of greeting the guest.

Advantages / Benefits:

• Time-saving, no queues

• High level of comfort for the guest

• Individuality – individual room selection in the floor plan at check-in

• No replacement of reception staff, but more time for personal greetings of the guest

• Easier data processing, automatic storage of data in the system for check-out processes (all-in-one software solutions make sense)

Expense:

• Low time expenditure (software solutions save time, save data for check-out and invoices)

• Bring Your Device requirement – ​​guest needs a smartphone for locking systems of certain solutions, possibly offer alternatives for check-in/out

• Financial expenditure depends on the locking system selected and the software provider

Procurement of goods

From flour, sugar, and bacon to dishwashing liquid, copy paper, and ballpoint pens with the hotel logo – using electronic procurement systems, so-called e-procurement, your hotel's entire product requirements can be ordered online across all suppliers with one order.

Advantages / Benefits:

• Budget Overview

• Real-time communication

• Interfaces to the cash register system

• Consumer behavior according to groups of people

• Overview of warehousing, incoming and outgoing goods

• Reducing administration effort

Expense:

• Training and further education for the entire system

• Higher financial expenditure, useful from a certain number of beds

all SMART

Digital self-check-in/out (app, online with machine)

Whether you are a business traveler or on holiday, arriving at the hotel should be as smooth and relaxed as possible. The first impression your guest gets of your hotel should not be the queue at the reception desk when checking in. The digital world offers you a variety of options for checking your guests in. A machine, a smartphone with a barcode, or something similar can take care of the check-in, while you can personally take care of greeting the guest.

Advantages / Benefits:

• Time-saving, no queues

• High level of comfort for the guest

• Individuality – individual room selection in the floor plan at check-in

• No replacement of reception staff, but more time for personal greetings of the guest

• Easier data processing, automatic storage of data in the system for check-out processes (all-in-one software solutions make sense)

Expense:

• Low time expenditure (software solutions save time, save data for check-out and invoices)

• Bring Your Device requirement – ​​guest needs a smartphone for locking systems of certain solutions, possibly offer alternatives for check-in/out

• Financial expenditure depends on the locking system selected and the software provider